Privacy policy

1. Introduction

Walena Paballo (Pty) Ltd (“we,” “us,” “our,” or “Company”) operates the Walena software and the website http://walenapaballo.com/ (the “Service”). We are committed to protecting your privacy and the confidentiality of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Service:

a) Information You Provide Directly:
* Account Information: When you register for an account, we collect your name, company name, email address, phone number, and billing information.
* Content and Files: We collect the data you input into the Service, which may include customer lists, job details, invoices, schedules, and any other information you upload (“Your Content”).
* Communications: Records of your correspondence with us if you contact us for support or inquiries.

b) Information Collected Automatically:
* Usage Data: We may automatically collect information about how you interact with the Service (“Usage Data”). This includes your IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.
* Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:
* To provide, maintain, and improve our Service.
* To manage your account and Subscription.
* To process transactions and send you related information, including confirmations and invoices.
* To communicate with you, including sending technical notices, security alerts, and support messages.
* To respond to your comments, questions, and requests and provide customer support.
* To monitor and analyze trends, usage, and activities in connection with our Service.
* To detect, prevent, and address technical issues, fraud, or illegal activities.
* To comply with our legal obligations.

4. Legal Basis for Processing (GDPR & POPIA Compliance)

We process your personal information based on the following legal grounds:
* Performance of a Contract: To fulfill our obligations to you under our Terms of Service.
* Legitimate Interests: For our legitimate business interests, such as improving our Service, marketing, and preventing fraud, provided that such interests are not overridden by your rights.
* Consent: Where you have given us explicit consent for a specific purpose (e.g., marketing emails).
* Legal Obligation: To comply with applicable laws and regulations.

5. How We Share and Disclose Your Information

We may share your information in the following situations:
* Service Providers: We may share your information with third-party vendors and service providers who perform services for us (e.g., cloud hosting, payment processing, data analysis, customer support). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
* Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
* Law and Harm: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
* With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill legal, accounting, or reporting requirements. We will also retain and use Your Content as necessary to provide the Service to you and for internal analysis purposes.

7. Your Data Protection Rights

Depending on your location, you have certain rights regarding your personal information. These may include:
* Right to Access: The right to request copies of the personal information we hold about you.
* Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
* Right to Erasure (“Right to be Forgotten”): The right to request that we erase your personal information, under certain conditions.
* Right to Restrict Processing: The right to request that we restrict the processing of your personal information, under certain conditions.
* Right to Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
* Right to Object: The right to object to our processing of your personal information.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

8. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of South Africa where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Children’s Privacy

Our Service is not intended for use by anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.